Professional Services

Avaya Professional Services, Call Center Design & Call Center Integration


Professional Services provides consulting, integration, management, and support solutions that allows your Avaya Call Center to better connect with your customers through CRM technology.

Avaya call center design covers vectoring, ACD, call prompting, expert agent and traffic analysis support. ACD packages include, Call Center Deluxe, Elite, and Advocate. Reporting packages include, BCMS Vu Rlse 2, CentreVu Call Management System (CMS), CentreVu Supervisor, CentreVu Visual Vector and CentreVu Network Reporting. It also includes reader boards.

Avaya Call Center Integration covers CTI database integration and Web Based enabling of your Avaya Call Center for Text Chat, E-mail, Voice over the Internet (VoIP), or Call Back. Integration packages include: CentreVu Internet Solutions and CentreVu Computer Telephony.

Installation Solutions

Rising Sun Telecom has the industry and technical expertise to better leverage technology that can transform your organization. 

We integrate hardware and software applications into complete solutions to meet your goals.

We provide services specifically for enterprise organizations between 200 and 5000 employees.

We work in partnership with some of the best technical resources to develop and deliver cutting-edge solutions that meet our clients unique business needs.