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Avaya Professional Services, Call Center Design & Call Center Integration
 Professional Services provides consulting, integration, management, and support solutions that allows your Avaya Call Center to better connect with your customers through CRM technology.
 Avaya call center design covers vectoring, ACD, call prompting, expert agent and traffic analysis support. ACD packages include, Call Center Deluxe, Elite, and Advocate. Reporting packages include, BCMS Vu Rlse 2, CentreVu Call Management System (CMS), CentreVu Supervisor, CentreVu Visual Vector and CentreVu Network Reporting. It also includes reader boards.
Avaya Call Center Integration covers CTI database integration and Web Based enabling of your Avaya Call Center for Text Chat, E-mail, Voice over the Internet (VoIP), or Call Back. Integration packages include: CentreVu Internet Solutions and CentreVu Computer Telephony.
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